- Name
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@di-atomic/retention
- Tagline
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The cheapest customer to win is the one you already have.
- Hero subhead
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Keeping a customer is three different jobs. retention works out whether you're running an agency, a SaaS or a B2C business, then scores churn risk on that model's own signals and picks the save move that fits it.
- Who it's for
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For teams pouring everything into new sales while the back door stays open.
- Version
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0.1.2
- Tier
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beta
- Path type
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guidance-only
- Hero image
-
- Diagram image
-
- Install command
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opvs-skills install @di-atomic/retention
- Trigger phrase
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which customers are about to churn?
- Marketplace URL
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https://market.opvs.ai/v/di-atomic/retention
- Blog URL
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https://di-atomic.com/blog/shipping-di-atomic-retention
- Stat 1 value
-
3
- Stat 1 label
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playbooks, branched by business model
- Stat 2 value
-
70
- Stat 2 label
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metric-bearing exemplars behind the calls
- Stat 3 value
-
20-40%
- Stat 3 label
-
of churn is an expired card, not a decision
- Stat 4 value
-
4
- Stat 4 label
-
scripts that fail a wrong save move
- What headline
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What you actually get
- Cap 1 icon
-
🔀
- Cap 1 title
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Branches before it advises
- Cap 1 desc
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Works out whether the relationship is agency, SaaS or B2C first, because the three churn for different reasons on different clocks.
- Cap 2 icon
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🎯
- Cap 2 title
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Picks the right save
- Cap 2 desc
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Chooses the intervention that fits the account and the reason code: a check-in, a pause, an offer, an escalation. Never one generic 'we miss you' blast.
- Cap 3 icon
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📅
- Cap 3 title
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Schedules the move
- Cap 3 desc
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Books the action through SpiderFlow so the save actually happens on time, not whenever someone remembers.
- Showcase headline
-
The offer that rescues one customer will lose you another
- Showcase before caption
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One generic churn playbook: discount the leaver, dun the failed card.
- Showcase after caption
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Branch first: an executive review for the agency client, a pause for the SaaS user, a ladder for the consumer.
- Diagram caption
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The same save offer, two business models, opposite outcomes. This is why the branch comes first.
- Worked title
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A worked example
- Worked example
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A client six months in, quiet for 14 days, and the person who hired you has just left. A generic tool sees no cancel event and stays silent. The agency branch reads the slow fade, scores the champion departure, and returns an executive review with a re-scoped plan, scheduled, with no discount anywhere near it.
- Worked framing
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Guidance-only: it decides and composes, then hands drafting to outbound-engine, sending to smartlead, copy to copy-engine and register to voice-builder.
- Rel 1 icon
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📈
- Rel 1 name
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@di-atomic/sales-pipeline
- Rel 1 desc
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Hands off the won deals it protects.
- Rel 1 url
-
https://di-atomic.com/skills/sales-pipeline
- Rel 2 icon
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🤝
- Rel 2 name
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@di-atomic/community
- Rel 2 desc
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Turns saved customers into advocates.
- Rel 2 url
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https://di-atomic.com/skills/community
- Rel 3 icon
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📧
- Rel 3 name
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@di-atomic/smartlead
- Rel 3 desc
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Runs the win-back email touches.
- Rel 3 url
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https://di-atomic.com/skills/smartlead
- CTA headline
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Catch churn before it cancels.
- CTA description
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One install. The business model identified, churn risk scored on its own signals, the right save chosen and scheduled. Free while it's in beta.
- Security score
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100
